Return and Refund Policy

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At Paradise Pizza, we strive to ensure that our customers are always satisfied with their orders. If you are not satisfied with your purchase, please read through our Return and Refund Policy below:

1. Order Cancellations

• You can cancel your order only if it has not yet been processed.
• Once an order is confirmed and preparation has started, cancellations will not be accepted.

2. Refunds

• Refunds will only be granted if the food is incorrectly prepared, or there is an issue with the order (e.g., wrong items, missing items).
• In the event of a refund, please contact us within 24 hours after receiving your order.
• Refunds are issued to the original payment method.

3. Exchange Policy

• If an error is made with your order, you may request an exchange for the correct item.
• All exchanges must be made within 24 hours of receiving the wrong order.

4. Customer Service

• If you have any concerns, feel free to contact us immediately. We are committed to resolving any issues promptly.

For assistance, contact us at (413) 598-9901 or info@paradisepizzachicopeema.com.

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